Visit us at our office
132 Bradford Street, Digbeth, Birmingham, B12 0NS
call or text / whats app
+442031379930 / 02031379930
Please contact our team by email, phone, or mail if you want to cancel your donation before it is used for your requested appeal or project:
If no order has been placed to distribute the aid, we will honour your cancellation and refund your entire payment. We do not offer refunds or cancellations if your donations have been used or the order for the donation to be processed has been given.
We will try to provide a full refund within 3 working days if your donation was made by accident, mistake, or computer error, as long as you notify us within 14 days. We cannot guarantee a refund for any accident, mistake, or computer error reported to us after 14 days if we are unable to trace the error on our systems.
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